REFUND POLICY

Thank you for shopping with us! We want you to be completely satisfied with your purchase. Please review our policy regarding returns and exchanges below:

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All eligible returns will be refunded to the original form of payment, excluding shipping costs. If you receive a defective item, please email us at info@lunazcreations.com within 3 days of delivery, and we will assist you promptly. 

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NON-REFUNDABLE CUSTOM ITEMS

All custom-made or personalized items are final sale and are not eligible for returns or exchanges. Once a custom order is placed and production has begun, we are unable to accept returns or issue refunds, as these items are uniquely created for each customer.

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Final sale items are not eligible for return or exchange. Final sale items include, but are not limited to:

• Custom orders

• Bulk orders

• Made-to-order items (e.g. Mom/Dad sweatshirts)

• Items discounted 30% or more

• Items listed in a SALE category

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Please note: Most of our items are made-to-order or custom. If you are unsure whether an item is final sale, please contact us via email before placing your order.

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STANDARD ITEMS (NON-CUSTOM)

For all non-custom, ready-to-wear products, we offer returns or exchanges if you are not satisfied with your purchase.

• Items must be in their original, unworn, and unwashed condition with all tags attached.

• Returns and exchanges must be postmarked within 14 days of receiving the original order.

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Shipping fees are to be covered by the customer. Shipping costs are non-refundable. If you want to do an exchange, you'll have to pay an additional shipping fee to receive the new apparel.

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DEFECTIVE ITEMS

• If you receive a defective item, please email us at info@lunazcreations or contact us here within 3 DAYS to inform us of the issue. If we are not notified within 3 days of receiving the item, it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email. 

• We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.

• Exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will pay return shipping if a return to our warehouse is attempted.

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Please mail your unwashed, unworn shirt(s) with tags attached to:

Lunaz Creations LLC.
661 Greenbelt Pkwy W.
Holbrook, NY 11741

*Include your name, email address, and order number in the return package.*

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Refunds will be issued within 7-14 business days of receiving your return for the amount paid, less shipping costs. 

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We recommend using a trackable shipping service or purchasing shipping insurance. We will not be held responsible if we don't receive your returned item.

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We highly recommend you to please refer to the size chart before ordering.